Campbell County Health is proud of its employees, and we want the CCH family
and the Campbell County community to know about the good work that they
do for this organization.
Meet Holly Merwin, a Billing Specialist at
Patient Financial Services at the Pioneer Building in Gillette, Wyoming. Holly has an Associate’s
Degree in Business from
Lower Columbia College in Longview, Wash. She’s been with CCH for the last four years—but,
before that she did billing for a Durable Medical Equipment Company for
three years in Oklahoma. For those who don’t know, Patient Financial
Services manages the Campbell County Memorial Hospital (CCMH), Campbell County Medical Group
Clinics,
Home Health and Hospice, and
Home Medical Resources billing. This department makes it easier for patients at the hospital
and the clinics to pay their bills in one location.
Holly says she decided to work in health care because she’s always
enjoyed being able to help people. “I know I can really make a difference
being able to help patients understand their health insurance,”
she says. Holly calls her health care hero Patty Ringer, who is the Office
Manager for Patient Financial Services. “Patty has really gone above
and beyond the last few months to support us, and encourage us on a daily
basis. She makes coming to work a pleasure!”
When Holly is not at work, she enjoys spending time with her family. “I
love going to the lake with my husband and two teenage daughters, as well
as scrapbooking and reading,” she says.
We asked Holly what she likes most about working at CCH, and what excellence
every day means to her. Check out her response:
“I look forward to being able to relieve the stress of our patients
by working with their insurance to get their bill paid correctly. I enjoy
the camaraderie of my department—we all get along well and support
each other.
Excellence every day means that I’m applying my skills to help patients,
and having a positive attitude in all situations.”
Holly, thank you for being there for our patients when they have questions
about their bills. We appreciate you!
Is there a CCH employee who went the extra mile or shows you extraordinary
service? Give them a pat on the back by completing an
Excellence Every Day card.
Patients can pay all their CCH bills at
www.cchwyo.org/billpay, and can also pay bills via the phone at 307.688.1482 or in person at
the office at 900 W. Eighth Street, Monday-Friday, 8 am-5 pm. If patient’s
need more time to pay their bill, please ask about the
ClearBalance® 0% interest patient financing program. To learn more about the services
Patient Financial Services provides, please visit
www.cchwyo.org/paymybill.
If you have questions concerning your current hospital or clinic statement,
please contact
Patient Financial Services at 307-688-2690 or email your questions to
pfs@cchwyo.org.