If you’ve ever had services at Campbell County Health, chances are
you’ve been asked to complete a survey about your experience. Surveys
help us find out whether something that should have happened actually
did happen, and how often it happened. It’s a way to address any
issues and keep improving our care. We know it takes time and effort to
complete a survey and we appreciate everyone who does.
Most of our patient surveys are conducted by telephone through an outside
vendor called
HealthStream. Patients are selected at random, and the vendor must follow our rules
about patient confidentiality. You will see the number 614-846-8410 on
your caller id, and surveyors only call between 9 am and 9 pm. Patients
who had services in the
hospital,
emergency department, outpatient
surgery,
radiology,
lab and
rehab are surveyed using this method.
This summer the Campbell County Medical Group
Clinics started a new survey method using email or text. The survey is only nine
questions and will come from
insights@healthstream.com or text (48798).
Data collected from all these surveys must be reported to the
Centers for Medicare and Medicaid Services (CMS) and is used to determine how CCH is reimbursed from Medicare. All
hospitals who participate in Medicare are required to conduct surveys
and ask exactly the same questions as CCH, in order to compare “apples
to apples” when it comes to patient experience.
And if that seems like a lot of different surveys, other CCH departments
and services like
EMS, the
Kid Clinic and
Wellness conduct surveys about their own specific programs using the online program
called Survey Monkey.
Your feedback is very important to us, but there are ways for patients
to “opt out” of the survey process. Visit
www.cchwyo.org/prights to learn more.