The Campbell County Health June 2018 Department Discovery shines a light
the Campbell County Memorial Hospital (CCMH)
Patient Access department.
Also referred to as
Registration, the Patient Access department is at the front lines for patients coming
to the hospital, as this is where important demographic information is
collected.
For those who don’t know, admissions clerks are usually the first
point of contact for patients. These clerks—more than 20 in all—wear
several hats for CCMH. They greet patients and their families when they
arrive at the hospital, lead patients through the registration process,
pre-register patients for procedures, ask questions to make sure all the
patient information is accurate (including insurance plan details), and
make sure to enter all of it accurately into the facilities online medical
record system. They also print out and create ID bracelets and help patients
find where they need to go—often helping take the patient to their
next location.
CCH believes that efficient registration is important, as it ensures the
smooth flow of patients through the healthcare system. What’s more,
accurate intake means properly processed paperwork, which ensures prompt
payments from insurance companies.
According to Shonna Jones, CCMH Pre-Admissions Coordinator, Patient Access
is really looking forward to the Campbell County Medical Group Clinics
going live on MEDITECH, the electronic medical record system for the majority of CCH’s
entities. When this is complete, patients will see:
- an easier to read patient bill
- a simpler registration process, which means patients won’t have to
register multiple times in multiple places
- a better picture of your total care because providers in the hospital and
all of our clinics will have easy access to the information they need
to take care of you in one location
Plus, the
My Health Home online medical record will be improving, and will have information on
both CCMH and the Clinics. Patients will be able to securely view future
appointments, access discharge summaries, see their visit history, update
personal information, review lab and radiology results (among others),
access online bill pay, and request prescription renewals from any device
with internet access.
According to Shonna, the best things about working in Patient Access is
the people! “The amount of training that goes into this position
shows with each and every employee. Our department prides ourselves on
teamwork. This team can pull together in a moment’s notice, whether
it is for a personal or work related matter,” she says.
A big round of applause to the CCMH Patient Access Team! Thanks for helping
to keep our patients safe, happy and healthy.