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Effective June 3, Campbell County Health will begin collecting an initial
payment at the time of service for
Emergency Room visits. Initial payment collection for other outpatient services, such as
Radiology and elective
surgical procedures will begin in the next three months.
This initial payment will be applied to the patient’s deductible
and co-payment. The amount of the initial payment is based upon the patient’s
insurance plan, but will generally range between $25-$250. Patients who
do not have health insurance, or those whose co-pay or coinsurance costs
cannot be identified will be asked for an initial payment of $100. Medicare
patients with supplemental insurance, Medicaid recipients, patients with
dual insurance coverage, VA and Workers Comp are exempt from the initial
payment policy.
Deductible and co-payments have traditionally been billed to the patient
long after care has been provided in the Emergency department. Collection
of an initial payment or co-pay for hospital services is a common practice
throughout the healthcare industry, as it helps to reduce overall bad
debt. CCMH currently requires an initial payment at the time of service
in all 14
Campbell County Clinics.
As has always been the case, CCMH will continue to treat patients in the
Emergency department regardless of their ability to pay. The
CCMH Financial Assistance policy outlines the steps to apply for assistance and describes payment options.
For insurance-related questions regarding this change, please contact Missy
Poloncic, Patient Accounting Manager, 307.688.1415, or Melainie Buer,
Admitting Supervisor, 307.688.1141. For comments regarding this change,
please contact the
Patient & Guest Services Department at 307.688.1530.